Frequently Asked Questions

Many businesses and other organizations depend on a commercial cleaning service to keep their buildings clean as well as professional looking. An individual who is thinking about hiring a professional commercial cleaning company often has a gathering of questions about the service. Consequently, a collection of frequently asked questions regarding Higgins Flooring Services can be helpful for anyone who’d like to learn more about them. The following are some of those frequently asked questions.

General Questions

WHERE ARE YOU LOCATED AND WHAT AREAS DO YOU SERVICE?

We service the entire state of Connecticut, Massachusetts, and parts of New York. For questions about whether we service your area please contact Higgins Flooring Services at (860) 953-6826 or online here.

WHO PROVIDES THE CLEANING SUPPLIES?

Higgins Flooring Services provide all of the cleaning products and supplies. Our team performs all cleaning in accordance with manufacturer recommended products ensuring the long life and quality of your flooring is maintained.

DO YOU HAVE REFERENCES?

Absolutely. Please email us at Info@HigginsFlooringServices.com and we will email our client reference list right away.

WHAT DAYS DO YOU WORK?

Our normal office hours are Monday through Friday 9 am to 6 pm. Saturday and Sunday 10 am to 5 pm. However, we service your facility 24/7, AT YOUR CONVENIENCE.

CAN I PRE-PAY FOR THE SERVICE IN ADVANCE?

Yes, you can a team member will be happy to assist you in arranging payment processing.

CAN I LEAVE A NOTE TO THE TEAM?

While we would prefer you send us an email with photos of any specific areas that need to be addressed, you can leave a note for our team members. Please make sure you leave it in a visible place.

WHAT IF I AM NOT SATISFIED?

If you are not satisfied we will return within 24-72 hours of your cleaning date to clean the areas you are dissatisfied with.

For more details please refer to our Satisfaction Guarantee Page.

HOW DO I PAY FOR MY CLEANING SERVICES?

We accept cash, check, money order, and all major credit cards.

WHAT IS IT I NEED TO DO NEXT TO REQUEST A CLEANING QUOTE FROM HIGGINS FLOORING SERVICES?

Please fill out our Request a Quote or Schedule Appointment forms and one of our account managers will get in touch with you shortly to set up your Free Onsite Evaluation.

Carpet

HOW LONG WILL IT TAKE TO HAVE MY CARPETS CLEANED AT MY BUSINESS?

The amount of time will be contingent on the size of the area needing to be cleaned and processes used, either low moisture, portable extraction, or truck-mount extraction, in terms of efficiencies and time. A highly trained technician can help you choose a program that best meets your needs and schedule.

IS PROFESSIONAL CARPET CLEANING EXPENSIVE?

Professional carpet cleaning can be just pennies compared to the cost of replacing it. Call today to get an estimate from one of our professionals.

WILL CARPET CLEANING BE DISRUPTIVE TO MY BUSINESS?

The team will work with you to schedule a time after hours or we can develop a customized program to clean your carpets in sections. Our technician will inform you of estimated dry times needed.

CAN I USE HOUSEHOLD CARPET CLEANERS FOR SPOT REMOVAL?

We recommend using only Manufacturer Approved Cleaning Products. For more information, contact Higgins Flooring Services to ensure the life and quality of your carpet.

HOW OFTEN DO I NEED TO GET MY CARPETS PROFESSIONALLY CLEANED?

To keep the carpets in your business in looking there best and in good shape, we recommend setting up your business on the Higgins Floor Care Program to provide regular care and maintenance which can help extend the life of your carpets. It’s best to get your carpets cleaned quarterly using our low moisture method to remove soil before it gets ground-in your carpet fibers. By doing a quarterly carpet cleaning, you may only need a professional deep cleaning carpet service once a year.

WHEN WILL I BE ABLE TO WALK ON MY FLOORS AFTER CARPET CLEANING?

It’s best to allow a drying time of six to eight hours before you can walk on your carpet. It is best to wait two days before placing heavy furniture back onto carpet if not using blocks.

WILL THERE BE AN ODOR?

Depending on the type of carpet we’re cleaning, you may notice a faint scent. This is especially prevalent when cleaning wool carpets. The amount of time it takes for the odor to dissipate is usually within an hour but varies based on air circulation, heat and humidity.

DO I NEED TO DO ANYTHING PRIOR TO THE TECHNICIAN ARRIVING FOR MY SCHEDULED SERVICE?

We recommend removing breakables or fragile items from the rooms that will be cleaned. One of our team will provide you details on what should be done prior to a cleaning technicians arrival.

DO I HAVE TO MOVE FURNITURE?

To get the best results with professional carpet cleaning, we recommend removing furniture from the rooms we will be cleaning. Items we clean around instead of moving include file cabinets, conference room tables, bookcases, lobby furniture and large pieces of furniture.

ARE THERE INSTRUCTIONS TO FOLLOW AFTER MY CARPETS ARE CLEANED?

Immediately after cleaning, it’s best to allow carpets to dry for 6-8 hours before walking on them. Walking on them may flatten the fibers. Use air movers if needed to help air circulation as this will speed up the drying time. If a carpet protector such as Scotchgard™ was applied, foot traffic should be minimized for up to 24 hours to let the product cure. Don’t move any furniture back in place until the carpet is completely dry or Scotchgard™ carpet protector has cured.

Upholstery

WHY SHOULD I GET UPHOLSTERED FURNITURE CLEANED?

Having upholstered furniture professionally cleaned eliminates odors, removes tough stains and extends the life of your furniture.

IS PROFESSIONAL UPHOLSTERY CLEANING EXPENSIVE?

Professional upholstery cleaning is just pennies compared to the cost of replacing worn furniture that hasn’t been maintained. Call today to get an estimate from one of our professionals.

HOW LONG DOES IT TAKE TO GET MY UPHOLSTERED FURNITURE PROFESSIONALLY CLEANED?

Total cleaning time depends on the cleaning process used and the amount of time needed for the upholstery to dry. The technician will give you an estimated cleaning time prior to service.

WILL A PROFESSIONAL UPHOLSTERY CLEANING BE DISRUPTIVE TO MY BUSINESS?

Our team will work with you to schedule a time after hours or we can develop a customized program to clean your upholstery. Our technician will inform you of estimated drying times.

CAN I USE HOUSEHOLD CLEANERS FOR SPOT REMOVAL?

We suggest using Manufacturer Recommended Cleaners on spots when needed. For more information about which products to use, talk with one of our cleaning professionals.

HOW OFTEN DO I NEED TO GET MY UPHOLSTERED FURNITURE PROFESSIONALLY CLEANED?

Furniture manufacturers recommend having upholstered pieces professionally cleaned every 12 to 24 months.

To keep the furniture upholstery in your business looking its best and in good shape, we recommend setting up your business on the Higgins Floor and Furniture Care Program to provide regular care and maintenance which can help extend the life of your upholstery.

WHEN WILL I BE ABLE TO USE MY FURNITURE AFTER A PROFESSIONAL CLEANING?

Depending on the cleaning method we use, drying time differs. The average drying time is anywhere from 1 to 6 hours.

WILL THERE BE AN ODOR?

Depending on the type of upholstery, you may notice a faint scent. The amount of time it takes for the odor to dissipate is usually within an hour but varies based on air circulation, heat, and humidity.

DO I NEED TO DO ANYTHING PRIOR TO THE TECHNICIAN ARRIVING FOR MY SCHEDULED SERVICE?

Pick up items on upholstery to be cleaned such as reading material or office partition décor.

I THINK MY HARDWOOD FLOORS MAY NEED TO BE REFINISHED. WHAT SHOULD I DO?

Call and one of our trained professionals will come to your business to inspect your floors. He/she will recommend the best way to restore your floors. We offer multiple cleaning and restorative options that don’t require sanding. And this process is a fraction of the price compared to getting your wood floors sanded and refinished.

ARE THERE INSTRUCTIONS TO FOLLOW AFTER MY HARDWOOD FLOORS ARE CLEANED?

It’s best to allow a drying time of at least one to two hours. Be cautious and protect floors from getting wet for 24 hours after application of either finish as it is not yet thoroughly cured. You can return furniture to your floors (with suggested use of felt pads) after 24 hours and return rugs to floors after 24 hours.

Tile & Grout

WHY SHOULD I GET TILE & GROUT PROFESSIONALLY CLEANED?

High traffic gradually dulls the floors and the grout becomes dark with dirt. Regular mopping only removes surface-level dirt. Our flooring specialists can bring your tile and your grout back to its original look and cleanliness.

IS PROFESSIONAL TILE & GROUT CLEANING EXPENSIVE?

Professional tile and grout cleaning can be just pennies compared to the cost of replacing the tile. Call today to get an estimate from one of our professionals.

HOW LONG DOES IT TAKE TO GET THE TILE & GROUT AT MY BUSINESS PROFESSIONALLY CLEANED?

For a 300 square-foot area, cleaning generally takes 1 to 3 hours. If you choose to have the grout sealed by applying a urethane finish, we recommend waiting 24 hours after rinsing to apply sealer so the sealer will adhere properly. Grout sealing itself takes two to three hours. Time varies based on tile size, the amount of soil in the grout and room configuration.

WILL A PROFESSIONAL TILE & GROUT CLEANING BE DISRUPTIVE TO MY BUSINESS?

The team at Higgins Flooring Services will work with you to schedule a time after hours or we can develop a customized program to clean your tile in sections. Our technician will inform you of the applicable dry times needed.

ARE THERE INSTRUCTIONS TO FOLLOW AFTER MY TILE & GROUT SURFACES ARE CLEANED?

Stay off freshly cleaned tile for at least 30 minutes, and avoid getting any liquid on the floor for 24 hours if sealant has been applied. Return furniture (with suggested use of felt pads) and rugs to floors after 24 hours.

WILL THERE BE AN ODOR?

After tile and grout are cleaned, you may notice a faint scent. The amount of time it takes for the odor to dissipate is usually within an hour but varies based on air circulation, heat, and humidity.

WHEN WILL I BE ABLE TO WALK ON MY FLOORS AFTER A TILE & GROUT CLEANING?

Stay off of freshly cleaned tile floors for at least 30 minutes. Avoid getting any liquid on the floor for 24 hours until the sealant cures completely if grout sealing is included as part of the service.

HOW OFTEN DO I NEED TO GET MY TILE & GROUT PROFESSIONALLY CLEANED?

Depending on the amount of traffic, soil and regular floor maintenance performed we recommend having tile floors professionally cleaned at least twice a year. To keep the tile and grout in your business in looking there best and in good shape, we recommend setting up your business on the Higgins Floor Care Program to provide regular care and maintenance which can help extend the life of your tile floor.

CAN I USE HOUSEHOLD CLEANING PRODUCTS ON MY TILE & GROUT SURFACES?

Tile floors are easy to clean, and we recommend using a neutral cleaning agent. Please ask for information about specific Manufacturer Recommended Products.

DO I NEED TO DO ANYTHING PRIOR TO THE TECHNICIAN ARRIVING FOR MY SCHEDULED SERVICE?

Simply pick up items on the floor, such as rugs, plants, and trash cans, as well as sweep or vacuum the area to be cleaned. Our team will be happy to provide you details on what needs to be done before a technicians arrival.

Stone, Terrazzo, Concrete

WHY SHOULD I GET MY STONE, TERRAZZO, CONCRETE FLOORS PROFESSIONALLY CLEANED?

Over time even the hardest of surfaces can start to show wear and ground in dirt. While mopping and a regular cleaning schedule can help remove surface dirt our flooring specialists can help get out deep staining and maintain the hardest of surfaces.

IS PROFESSIONAL STONE, TERRAZZO, CONCRETE FLOOR CLEANING EXPENSIVE?

Professional cleaning is a fraction of the price compared to getting your stone, terrazzo or concrete floors resurfaced. Letting us refurbish your floors allows you to bypass contacting a contractor to refinish your floors, which may be more expensive. Call today to get an estimate from one of our professionals.

HOW LONG DOES IT TAKE TO GET THE STONE, TERRAZZO, CONCRETE FLOORS AT MY BUSINESS PROFESSIONALLY CLEANED?

Typically, it should not take more than a few hours depending on the size of the area to be cleaned. It’s best to allow 24 hours for drying to allow the floor to cure properly.

WILL A PROFESSIONAL STONE, TERRAZZO, CONCRETE FLOOR CLEANING BE DISRUPTIVE TO MY BUSINESS?

No matter which option you choose, we can perform service after hours and your floors will be ready for use and walk-on traffic within a matter of a few hours. Your trained technician can tell you the cure times you will need based on the service option you choose.

CAN I USE HOUSEHOLD CLEANING PRODUCTS ON MY STONE, TERRAZZO, CONCRETE FLOORS?

General household cleaners, such as ammonia and bleach can damage stone, terrazzo and concrete floors while using natural solutions and methods on your stone flooring ensures its beauty we recommend regular maintenance to remove the build-up of dirt and grime.

HOW OFTEN DO I NEED TO GET MY STONE, TERRAZZO, CONCRETE FLOORS PROFESSIONALLY CLEANED?

The frequency of getting your stone, terrazzo or concrete floors professionally cleaned depends on finishing option and the amount of traffic the area sees. To keep your floors in good condition, we recommend they be cleaned and refreshed every 6-12 months, depending on traffic and severity of damage.

To keep your stone, terrazzo or concrete floors in your business looking there best and in good shape, we recommend setting up your business on the Higgins Floor Care Program to provide regular care and maintenance which can help extend the life of any flooring options.

WHEN WILL I BE ABLE TO WALK ON MY STONE, TERRAZZO, CONCRETE FLOORS AFTER A CLEANING?

Allow a drying time of at least one to two hours before walking on it. It’s best to allow 24 hours for drying to allow the floor to cure properly.

WILL THERE BE AN ODOR?

You may notice a faint scent. The amount of time it takes for the odor to dissipate is usually within an hour but varies based on air circulation, heat, and humidity. An advantage of using our water-based finishes is they have less harmful fumes than oil-based finishes thanks to their low volatile organic compounds (VOC) levels.

I THINK MY STONE, TERRAZZO, CONCRETE FLOORS MAY NEED TO BE REFINISHED. WHAT SHOULD I DO?

Call and one of our trained professionals they will come to your business to inspect your floors. He/she will recommend the best way to restore your floors. We offer multiple cleaning and restorative options that can remove the deepest of scuffs and wear. And this process is a fraction of the price compared to getting your stone, terrazzo or concrete floors refinished.

DO I NEED TO DO ANYTHING PRIOR TO THE TECHNICIAN ARRIVING FOR MY SCHEDULED SERVICE?

Yes, we ask that you remove breakables from the tops of furniture in the break-room, lobby, conference room and other areas we will be cleaning. Pick up items from the floor such as rugs, plants, trash containers, recycle bins, file cabinets, chairs, etc. Vacuum or dust mop all debris on stone, terrazzo or concrete floors prior to your cleaning. If items are too large to move, consult with your technician.

ARE THERE INSTRUCTIONS TO FOLLOW AFTER MY STONE, TERRAZZO, CONCRETE FLOORS ARE CLEANED?

It’s best to allow a drying time of at least one to two hours. Be cautious and protect floors from getting wet for 24 hours after application of either finish as it is not yet thoroughly cured. You can return furniture to your floors (with suggested use of felt pads) after 24 hours and return rugs to floors after 24 hours.

Resilient Flooring

WHY SHOULD I GET MY RESILIENT FLOORS PROFESSIONALLY CLEANED?

Over time even resilient surfaces can start to show wear and ground in dirt. While mopping and a regular cleaning schedule can help remove surface dirt our flooring specialists can help get out deep staining and maintain the luster and cleanliness of your resilient flooring.

IS PROFESSIONAL RESILIENT FLOOR CLEANING EXPENSIVE?

Professional cleaning is a fraction of the price compared to getting your resilient floors replaced. Letting us refurbish your floors allows you to bypass contacting a contractor and creating a disruption to your business, to replace your floors, which may be more expensive. Call today to get an estimate from one of our professionals.

HOW LONG DOES IT TAKE TO GET THE RESILIENT FLOORS AT MY BUSINESS PROFESSIONALLY CLEANED?

Typically, it should not take more than a few hours depending on the size of the area to be cleaned. It’s best to allow 24 hours for drying to allow the floor to cure properly.

WILL A PROFESSIONAL RESILIENT FLOOR CLEANING BE DISRUPTIVE TO MY BUSINESS?

No matter which option you choose, we can perform service after hours and your floors will be ready for use and walk-on traffic within a matter of a few hours. Your trained technician can tell you the cure times you will need based on the service option you choose.

CAN I USE HOUSEHOLD CLEANING PRODUCTS ON MY RESILIENT FLOORS?

General household cleaners, such as ammonia and bleach can damage resilient floors while using natural solutions and methods on your resilient flooring ensures its beauty we recommend regular maintenance to remove the build-up of dirt and grime.

HOW OFTEN DO I NEED TO GET MY RESILIENT FLOORS PROFESSIONALLY CLEANED?

The frequency of getting your resilient floors professionally cleaned depends on finishing option and the amount of traffic the area sees. To keep your floors in good condition, we recommend they be cleaned and refreshed every 6-12 months, depending on traffic and severity of damage.

To keep your resilient floors in your business looking there best and in good shape, we recommend setting up your business on the Higgins Floor Care Program to provide regular care and maintenance which can help extend the life of any flooring options.

WHEN WILL I BE ABLE TO WALK ON MY RESILIENT FLOORS AFTER A CLEANING?

Allow a drying time of at least one to two hours before walking on it. It’s best to allow 24 hours for drying to allow the floor to cure properly.

WILL THERE BE AN ODOR?

You may notice a faint scent. The amount of time it takes for the odor to dissipate is usually within an hour but varies based on air circulation, heat, and humidity. An advantage of using our water-based finishes is they have less harmful fumes than oil-based finishes thanks to their low volatile organic compounds (VOC) levels.

I THINK MY RESILIENT FLOORS MAY NEED TO BE REPLACED. WHAT SHOULD I DO?

Call and one of our trained professionals they will come to your business to inspect your floors. He/she will recommend the best way to restore your floors or provide you options to repair damaged areas at a much lower cost than replacement. We offer multiple cleaning and restorative options that can remove the deepest of scuffs, dents, and wear. And this process is a fraction of the price compared to getting your resilient floors replaced.

DO I NEED TO DO ANYTHING PRIOR TO THE TECHNICIAN ARRIVING FOR MY SCHEDULED SERVICE?

Yes, we ask that you remove breakables from the tops of furniture in the break-room, lobby, conference room and other areas we will be cleaning. Pick up items from the floor such as rugs, plants, trash containers, recycle bins, file cabinets, chairs, etc. Vacuum or dust mop all debris on resilient floors prior to your cleaning. If items are too large to move, consult with your technician.

ARE THERE INSTRUCTIONS TO FOLLOW AFTER MY RESILIENT FLOORS ARE CLEANED?

It’s best to allow a drying time of at least one to two hours. Be cautious and protect floors from getting wet for 24 hours after application of either finish as it is not yet thoroughly cured. You can return furniture to your floors (with suggested use of felt pads) after 24 hours and return rugs to floors after 24 hours.